TRAXX

TRAXX: What Merchants Need To Know

TRAXX is a Singapore-based payment service provider offering global e-payment solutions for online, in-person, and cross-border use cases. According to the official site, TRAXX focuses on multi-currency acceptance, alternative payment methods, and compliance-driven operations supported by PCI DSS Level 1 controls and a Major Payment Institution licence in Singapore. This overview summarizes what TRAXX publishes about its payment capabilities, products, fees that are publicly listed, and operational considerations so merchants can evaluate fit with confidence.

TRAXX At A Glance

TRAXX positions itself as a compliant payments partner serving businesses that sell domestically and across borders. Key points from the official materials:

• Multi-currency payment processing with cross-border coverage

• “Transparent pricing” and “no hidden fees” messaging

• Flexible integration into existing systems and a mobile POS app for on-the-go acceptance

• Alternative payment methods beyond traditional card processing

• PCI DSS Level 1 security controls stated on the site

• Major Payment Institution licence in Singapore covering merchant acquisition and money transfer services

These attributes frame TRAXX as a regulated provider that emphasizes security, service, and flexibility for different acceptance scenarios.

Core Payment Capabilities

Multi-Currency And Cross-Border Acceptance

The payment processing page highlights cross-border enablement with multi-currency support. For merchants that sell to international buyers, this suggests the ability to present and settle in currencies beyond SGD subject to the specific product and setup.

Alternative Payment Methods

TRAXX states support for “alternative payment methods.” In practice, that can mean non-card options such as QR-based payments or local transfers, but the site does not publish a comprehensive, definitive list by country. Where the product pages specify a method, this article calls it out explicitly.

Security And Fraud Controls

The site describes “Advanced Security” and cites PCI DSS Level 1. For merchants, this indicates the provider’s environment is designed to align with the card industry’s highest validation tier for service providers. TRAXX also references anti-fraud measures and AML screening flows within its remittance and eKYC modules.

Product Modules And Where They Fit

Payment Processing

The core acceptance stack is presented as adaptable to different business models, with the ability to integrate into existing systems. Case studies on the payment page reference custom portals, targeted payment links, and support for last-minute inventory sales.

Mobile POS: TRAXX Merchant App

TRAXX’s mobile POS turns a phone into a collection device using dynamic QR codes. Customers scan with their preferred banking app, and merchants receive real-time confirmations with a transaction ledger available for reconciliation. This is relevant for pop-ups, delivery-at-door, or line-busting scenarios where a full countertop terminal is not ideal.

Operational notes published by TRAXX:

• Dynamic QR for face-to-face acceptance

• Real-time notifications and automated receipts

• Transaction records accessible in a digital ledger

SmartStart E-Commerce

SmartStart is a packaged e-commerce starter offering with a stated price point and published promotional fees for the first year. It includes a mobile-optimized storefront page, basic catalog, integrated checkout, payment links, and a merchant app for in-person collection. The FAQ outlines onboarding documents and a minimum 12-month term.

Published fees and payout terms for SmartStart:

• Monthly package: SGD 60 per month

• Cards: Visa and Mastercard at 2.6% + SGD 0.30 per transaction for Singapore-issued cards during the first year promotional period

• PayNow: 1.0% or SGD 0.60 per transaction, whichever is higher, during the first year promotional period

• Payouts: weekly cycle on a T+3 basis

• Rolling reserve: 10% on card proceeds

If you need international pricing, currencies beyond SGD, or post-promotion rates, TRAXX instructs merchants to request a quotation.

Remittance Eco-System

For businesses with disbursement needs, TRAXX publishes a compliant remittance module that supports bank transfers and mobile wallets for cross-border send and receive. This is relevant if you both collect customer payments and orchestrate payouts to suppliers, partners, or beneficiaries in other markets.

eKYC With TRAXX ID

TRAXX.ID is an eKYC product that uses biometric checks and document verification, with watchlist screening and optional continuous monitoring. An API is available for automated risk flagging. While this sits adjacent to payment acceptance, it matters for higher-risk verticals or marketplaces that must verify users or sellers before enabling payments.

GivingOS For Nonprofits

TRAXX offers a donation management portal with one-time and recurring donations, donor database, campaign controls, AML screening, and integration with the TRAXX Merchant app for physical fundraising. TRAXX’s newsroom notes that its Donation Hub is recognized by IRAS as a Donation Management System capable of submitting tax-deductible donation records via API. That capability is specifically relevant to Singapore-based charities.

Compliance, Licensing, And Data Handling

Major Payment Institution Licence

TRAXX Payments Pte. Ltd. is listed by the Monetary Authority of Singapore as a Major Payment Institution. The published regulated services include merchant acquisition, domestic money transfer, and cross-border money transfer. This status subjects TRAXX to requirements such as safeguarding customer monies and ongoing compliance oversight.

PCI DSS And Security

The TRAXX site states PCI DSS Level 1 for its environment and highlights industry tools for anti-fraud. Merchants integrating with card acceptance should still implement their own PCI responsibilities, but the provider’s stated controls are designed to reduce burden on merchants.

Data Protection

TRAXX’s privacy policy explains what personal and transaction data is collected, how it is used, and onward sharing. The policy also outlines storage with third-party cloud providers and rights of access or correction under Singapore’s PDPA.

Integration And Developer Considerations

• Payments integration: The payment page emphasizes “flexible integration” into existing systems. Technical artifacts such as SDKs or gateway API docs are not publicly posted on the site. Merchants should request developer documentation during scoping.

• eKYC integration: The TRAXX.ID page explicitly offers an API for biometric verification and screening.

• Operational tooling: The mobile POS app and SmartStart storefront provide out-of-the-box acceptance and basic reporting without custom development.

If your stack depends on specific SDKs, webhooks, vaulting, tokenization, or 3-D Secure controls, ask TRAXX to supply technical specifications and confirm how those are implemented.

Settlement, Payouts, And Risk Holds

For SmartStart, TRAXX publishes a weekly T+3 payout cycle and a 10% rolling reserve on card proceeds. The reserve is described as a stability measure to manage chargeback risk. The site does not publish reserve or payout parameters for other products; merchants with higher-risk models should confirm whether holds, delayed funding, or rolling reserves apply beyond the SmartStart plan and in which jurisdictions.

Use Cases Illustrated On The Site

• Education and registration portals: TRAXX describes a project for an international school that combined automated registration with integrated online payments.

• Hospitality promotions: A hotel used targeted offers and personalized payment links to move last-minute room and F&B inventory.

• Nonprofit fundraising: GivingOS adds recurring donations, donor management, and IRAS-aligned tax receipt submission for Singapore charities.

These examples indicate TRAXX’s willingness to provide bespoke workflows alongside commodity acceptance.