M2P

M2P: Payment Service Provider Overview For Merchants

M2P is an API driven fintech infrastructure provider that enables banks, non bank lenders, payment aggregators, and other businesses to embed payments, banking, and lending services into their own products. For merchants, M2P sits behind the scenes as the technology layer that powers card, UPI, and other digital payment acceptance, along with merchant onboarding, settlement, and risk management functions.

What Is M2P?

M2P is a Chennai headquartered fintech company founded in 2014 that focuses on building financial ecosystems for digital payments, banking, and lending.

The company provides API infrastructure that its customers use to launch and scale payment and banking products. Its platform spans:

• Banking components such as core banking and debit card solutions

• Lending products such as credit cards, BNPL, and loan origination

• Payments capabilities, including prepaid cards, cross border payments, UPI, and merchant acquiring solutions

At group level, M2P reports:

• 800+ fintech engagements

• 200+ banks and 300+ lenders as partners

• Operations across 30+ countries

• More than 20 billion transactions processed and over 50 million end customers serviced

For merchants, these metrics indicate that the acquiring and payment processing stack is used at scale by financial institutions and aggregators in multiple regions.

Global Footprint And Service Coverage

M2P operates primarily across the Asia Pacific, Middle East and North Africa, and Oceania regions, with presence in more than 20 markets.

The public country list includes markets such as India, Nepal, UAE, USA, Saudi Arabia, Egypt, Qatar, Bahrain, Oman, Philippines, Australia, New Zealand, Sri Lanka, Indonesia, Vietnam, Myanmar, South Africa, Cambodia, Kenya, Nigeria, Lebanon, and Mauritius.

This footprint is relevant for merchants because:

• Banks and payment aggregators in these markets can use M2P to run their merchant acquiring businesses

• Cross border acceptance and multi region roll outs are supported where local partners adopt the platform

M2P Merchant Acquiring Solutions Overview

The Merchant Acquiring Solutions product is described as a merchant management and payment processing platform for financial institutions and payment aggregators.

Key building blocks include:

• Merchant management

• Payment acceptance channels

• Payment methods and switching

• Settlements and reconciliation

• Value added services such as analytics, FX, and offer management

Merchant Onboarding And Management

The platform focuses on digitized, configurable merchant lifecycle management. Documented capabilities include:

• No code workflows for merchant onboarding

• Self service and assisted onboarding journeys

• Automated AML and KYC checks for fraud prevention and compliance

• Merchant risk assessment and scoring

• Ability to manage multiple parent and child merchant models, for example PSP structures

• Operations dashboards to track and manage billing, settlements, and disputes

From a merchant perspective, the actual onboarding experience depends on how the bank or aggregator implements these workflows, but the underlying platform is designed to support real time or near real time onboarding with embedded checks.

Omnichannel Payment Acceptance

The Merchant Acquiring Solutions stack is positioned for omnichannel payments, covering online, offline, and in app scenarios. Documented acceptance channels include:

• Static and dynamic QR codes

• Payment links

• Online, offline, and app payment flows via APIs and SDKs

• Subscriptions and recurring payments

In the BNPL context, M2P states that the acquiring and payments platform can be integrated into checkout to support online and offline merchants and aggregators, with issuers going live in minutes using APIs, SDKs, and plugins.

Supported Payment Methods And Routing

For merchant acquiring, the platform supports multiple payment methods and routing logic, including:

• UPI

• Cards

• Internet banking

• PayLater+ as BNPL and affordable EMI options

• Other alternate payment methods such as e wallets

• On us and off us routing between issuers and external networks

In addition, in the BNPL focused material M2P notes that all credit products at checkout, including low ticket spends and EMIs, can be supported through the platform for participating merchants.

Settlements, Reconciliation, And Reporting

The settlement and reconciliation layer is documented as including:

• On demand and instant settlements

• Flexible settlement cycles and instant payouts

• Delayed, real time, and up to four way reconciliation

• Discrepancy management

• Automated reconciliation and billing

• Settlement and reconciliation reports generated automatically

• T+1 settlement options and detailed MIS reporting in the BNPL context

For merchants using a bank or aggregator powered by M2P, this translates into automated settlement reporting and reduced manual effort around reconciliation, refunds, and dispute adjustments.

Value Added Services

The Merchant Acquiring Solutions description lists several value added services that sit on top of core acquiring:

• Dispute management

• Offer engine for campaigns and promotions

• Analytics on transaction and user behavior

• FX capabilities, including dynamic currency conversion and multi currency support

• Support for campaigns, cashback and rewards integration per transaction

These services are implemented via the bank or aggregator that licenses the platform, but they show the breadth of functions available at infrastructure level.

Security, Compliance, And Risk Management

Security and regulatory compliance are recurring themes in M2P’s materials.

For the merchant acquiring and payments platform, M2P states that it is PCI DSS compliant and uses card tokenization to protect card data, with encryption of data in transit and at rest, SSL and firewalls to protect network integrity, and regular security audits and testing.

In broader platform level statements, M2P highlights certifications such as:

• PCI DSS version 3.2.1

• ISO 27001:2013 for information security management

• ISO 22301:2012 for business continuity management

• AICPA SOC 2

The fraud and risk management module attached to merchant acquiring includes:

• Merchant onboarding risk assessment and risk scoring

• Web risk assessment, AML compliance checks, and social sentiment analysis

• Transaction risk monitoring and suspicious transaction monitoring and reporting

• Regular merchant risk reviews and case management

• Dynamic checks on merchant category codes and merchant IDs, limit management per merchant, and velocity checks on transactions

For merchants, this means that fraud screening, AML checks, and ongoing merchant monitoring are typically handled by the financial institution or BNPL issuer on top of M2P’s infrastructure.

Technology, APIs, And Integration Experience

M2P positions itself as an API first platform for banking, lending, and payments. The main site and BNPL acquiring content emphasize that:

• Custom APIs are used to expose financial services

• Merchant acquiring and BNPL stacks are integrated via developer friendly APIs, SDKs, and plugins

• A dedicated test environment is provided to certify integrations before go live

• The company offers a modular API platform where customers can access API documentation through a developer portal

From a merchant or partner engineering team’s perspective, this means integrations are expected to be API and SDK driven, with the ability to embed checkout flows in web, mobile apps, or aggregator platforms, and to test in an isolated environment before handling production transactions.

How Merchants Typically Interact With M2P

M2P’s direct customers are usually banks, NBFCs, and larger fintechs, rather than individual merchants.

However, the Merchant Acquiring & Payments platform is built to:

• Allow issuers and payment aggregators to onboard online and offline merchants and aggregators on a single stack

• Integrate at checkout to support BNPL, EMI, and other credit products for participating merchants

• Provide merchants with dashboards to manage transactions, refunds, settlements, reconciliation, and disputes in one place

• Support campaigns, cashback, rewards, and subvention programs at the merchant level

In practice, a merchant will normally contract with a bank, BNPL issuer, or payment aggregator that uses M2P behind the scenes. The quality of onboarding, settlement timings, and specific features exposed will therefore depend on how that institution configures and consumes the platform.

Conclusion

M2P is an API based infrastructure provider for financial institutions that want to offer modern payment acceptance and merchant acquiring capabilities. Founded in 2014 and headquartered in Chennai, it operates across more than 20 markets in Asia Pacific, MENA, and Oceania, working with hundreds of banks, NBFCs, fintechs, and other businesses.

For merchant acquiring, M2P supplies a configurable stack that handles merchant onboarding, omnichannel payment acceptance, multi method routing, settlement, reconciliation, and value added services such as analytics, FX, and campaign tools. The platform is positioned as PCI DSS compliant, supported by additional security certifications, encryption, tokenization, and dedicated fraud and risk modules.