Icepay Overview

Icepay is a Netherlands-based payment service provider that helps merchants accept online payments across widely used European and global methods. It operates under Dutch supervision and offers acquiring for Visa and Mastercard, local bank payment options such as iDEAL and Bancontact, wallets, and alternative methods, all managed through a single platform with a merchant portal, modern API, and turnkey plugins. Icepay emphasizes fast onboarding, daily payout options, and in-house support so merchants can move from setup to first transactions quickly and confidently.

Icepay at a glance

• Regulated and supervised in the Netherlands with EU passporting for services in other EEA countries.

• Visa and Mastercard acquirer with daily payout options, urgent onboarding, and in-house support stated as key benefits.

• Broad payment method coverage across cards, bank transfers, and wallets, presented in a single merchant account.

• Modern developer experience with a Checkout API, webhooks, and ready-made integrations for popular ecommerce platforms.

• Finance operations built in, including statements, invoices, configurable payout frequency, refunds, CSV exports, and CAMT.053 files.

What Icepay is and how it is regulated

Icepay provides payment services as defined under PSD2, operating as a payment service provider and, where applicable, a payment facilitator. It is supervised by the Dutch Central Bank, which requires merchants to complete know-your-customer checks before onboarding.

From a geographic standpoint, Icepay holds an EU passport and can deliver services in other EEA countries.

To safeguard merchant funds, incoming customer payments are collected into a Stichting Derdengelden account before onward payment to the merchant according to contract terms.

Payment methods supported by Icepay

Icepay’s method catalog covers cards, bank-based options, wallets, and prepaid instruments. Highlights include:

• Cards: Visa and Mastercard acquiring through Icepay.

• Bank methods: iDEAL (Netherlands), Bancontact (Belgium), SOFORT and giropay (Germany), EPS (Austria), Pay by Bank, Online Überweisen, SEPA Direct Debit, and Wire Transfer.

• Wallets: PayPal.

• Prepaid and gift cards: paysafecard and YourGift.

For bank transfer payments, settlement is guaranteed and refunds can be processed via IBAN.

Checkout experience and localization

Merchants can redirect buyers to a secure Icepay Payment Page tailored to the selected method, or show the Icepay Checkout Page listing all available methods if a specific method is not provided during checkout creation. These pages are customizable with branding assets and support English, Dutch, and French.

Supported currencies include euros, pounds, dollars, Polish zloty, Swedish krona, Norwegian krone, Danish krone, and Czech koruna. Payouts are typically in euros, but other payout currencies can be arranged on request.

Developer experience

Icepay provides a Checkout API that uses Basic Authentication with a Merchant ID and Secret. Developers can create payments with or without specifying a method, retrieve the set of active methods for a merchant, handle webhook notifications on status changes, and process refunds programmatically.

Key developer features include:

• Ability to create a checkout session with or without a preselected method.

• Access to active payment methods through the API for dynamic checkout rendering.

• Webhooks and statuses to keep the order system in sync.

• Refunds available both from the API and the merchant portal.

Ecommerce integrations

Icepay provides maintained integrations for popular commerce platforms, including:

• WooCommerce for WordPress

• Magento 2 for Adobe Commerce

• Lightspeed ecommerce

• Sylius for Symfony-based stores

These plugins make it easier to add or remove payment methods without extensive coding, supporting faster go-live for online stores.

Settlements, payout frequency, refunds, and statements

Payouts: Icepay allows merchants to choose their preferred frequency: monthly, bi-weekly, weekly, twice per week, or daily.

Holdbacks: For certain risk categories and payment methods, Icepay may apply a holdback period to mitigate chargeback risk, particularly for card and direct debit transactions.

Refunds: Refunds can be initiated in the merchant portal or via the API. Guidance is available on processing times, refund statuses, and cancellation of refunds before completion.

Statements and invoices: Icepay provides clear financial reporting with payout statements, monthly invoices, and ad-hoc reporting options. Merchants can export data in CSV or CAMT.053 XML format for reconciliation.

Availability, compliance, and onboarding

Icepay commits to high service availability, with defined uptime targets across weekdays and weekends.

Merchants must complete KYC checks as part of onboarding, and Icepay also applies fraud monitoring and compliance controls in line with regulatory and card network requirements.

Onboarding is positioned as fast and efficient, with urgent onboarding available for merchants needing to start quickly.

To qualify, merchants must be established in a country listed by the Dutch Central Bank as eligible under EU passporting rules.

Pricing and commercial model

Pricing is offered on request. Icepay highlights its competitive rates, Visa and Mastercard acquiring, daily payout options, urgent onboarding, and in-house support.

Fees are invoiced monthly, with detailed statements and exports available in the merchant portal.

Who Icepay is a good fit for

Icepay is an excellent option for merchants targeting European markets where local payment preferences are important. With strong support for Dutch, Belgian, German, and Austrian payment methods alongside Visa and Mastercard acquiring, it is well-suited for ecommerce businesses expanding within the EEA.

Ready-made plugins reduce integration effort for merchants using WooCommerce, Magento 2, Lightspeed, or Sylius, while the Checkout API provides flexibility for custom storefronts.

For finance teams, Icepay’s choice of payout frequencies, holdback handling, and exportable reconciliation files simplify day-to-day payment operations.

Conclusion

Merchants interested in Icepay can request an account directly with the provider. The setup process includes selecting payout frequency, enabling relevant methods, and connecting via plugin or API.

Icepay allows merchants to brand the hosted checkout or payment page, choose supported currencies, and configure refunds and reporting in the portal. Pricing is customized, and onboarding support is provided by Icepay’s team.