Version: 1.0
Last updated: February 23, 2025
1. Introduction
We respect your privacy and are committed to protecting your personal data when you use our website (https://bilixe.com/), including any mobile or device-specific version, as well as our official social media pages (collectively, the “Website“). Personal data refers to any information that can identify an individual.
Table of Contents
- Who We Are
- How Your Personal Data Is Collected
- What Personal Data We Process
- How We Use Your Personal Data
- How We Share Your Personal Data
- International Data Transfers
- Data Security
- Data Retention
- Your Data Protection Rights
- Automated Decision-Making
- Changes to This Privacy Notice
- Contact Information
2. Who We Are
We process your personal data as a data controller. You can contact us at hello@bilixe.com.
3. How Your Personal Data Is Collected
We collect personal data in the following ways:
- Directly from you – when you fill out forms, subscribe to our newsletter, or inquire about our solutions and services.
- Automatically from your device – when you interact with our Website, we collect data such as your IP address, device details, and browsing activity.
- From third parties – including analytics providers, social media platforms, and advertising service providers.
Providing your personal data is voluntary, but failure to do so may prevent us from fulfilling certain requests (e.g., creating an account without an email address). Providing accurate and complete information is essential.
4. What Personal Data We Process
We process the following categories of personal data:
| Category | Types of Data |
| Identity & Contact Data | Identity & Contact Data Name, username, email address, messenger details |
| Communication Data | Messages via our Website, email, messengers, and social media interactions |
| Business Data | Company name, industry, legal status, regulatory references |
| Device Data | Hardware and software details, IP address, Website usage patterns |
| Usage Data | Preferences, browsing behavior, cookie-related data (see our Cookie Notice) |
5. How We Use Your Personal Data
We use your personal data for the following purposes:
| Purpose | Categories of Data | Lawful Basis |
| To provide information about solutions and services | Identity & Contact Data Communication Data Business Data | Contract Legitimate Interests (e.g., to respond to your inquiries) |
| To manage our relationship with you | Identity & Contact Communication Data Business Data | Contract Legitimate Interests (e.g., customer support) |
| To recommend relevant solutions or services | Identity & Contact Data Communication Data Business Data Usage Data | Legitimate Interests (e.g., to run our business more effectively) |
| To prevent fraud and ensure legal compliance | Identity & Contact Data Business Data | Legal Obligations Legitimate Interests (e.g., to protect our business and manage risks) |
| To administer and secure our Website | Identity & Contact Data Business Data Device Data | Legitimate Interests (e.g., for provision of administration and IT services, network security) |
| To improve our Website, solutions, and marketing | Communication Data Device Data Usage Data | Legitimate Interests (e.g., to keep our Website updated and relevant) |
| To send marketing communications | Identity & Contact Data Communication Data | Legitimate Interests (e.g., to notify you of solutions or services) |
6. How We Share Your Personal Data
6.1. Sharing with Service Providers
We may share your personal data with service providers who assist us with:
| Category | Purpose |
| IT, Hosting & Data Storage | Storing data and managing communications |
| Marketing & Sales | Partner and client management, marketing communications |
| Analytics | Understanding audience behavior and improving services |
6.2. Sharing in Other Circumstances
We may share your personal data under the following circumstances:
- When mandated by applicable law or regulation, such as disclosures to governmental, regulatory, or enforcement authorities;
- To comply with a court order;
- To protect ourselves and/or in connection with legal proceedings; and
- During negotiations of a takeover, purchase, merger, or sale of assets, and in accordance with such transactions.
7. International Data Transfers
We collaborate with service providers in various countries, including those outside the European Economic Area (EEA) and the United Kingdom (UK). To ensure an adequate level of data protection, we implement the following measures:
| Transfer Mechanism | Description |
| Adequacy decision | We may transfer personal data to a third country that has received an official determination of “adequacy” from the relevant regulatory authorities. For more information about “adequacy decisions” for the EEA, click here. For more information about “adequacy regulations” for the UK, click here. |
| Appropriate safeguards | We establish appropriate safeguards by using binding, standard data protection clauses adopted by the relevant regulatory authorities. These clauses are enforceable by data subjects within the United Kingdom and/or the European Economic Area. For more information about the Standard Contractual Clauses for the EEA and UK, click here. For more information about the international data transfer addendum and international data transfer agreement for the UK, click here. |
| Derogations | Depending on the circumstances, we may also collect and transfer personal data based on specific derogations, such as explicit consent from the data subject, the necessity of performance under a contract involving the data subject, important public interest reasons, or the establishment, exercise, or defense of legal claims. |
For details on our transfer mechanisms, contact us at hello@bilixe.com.
8. Data Security
We implement technical and organizational measures to protect personal data against unauthorized access, theft, or loss. Access is restricted on a need-to-know basis. If you suspect a data breach, contact us immediately.
9. Data Retention
We retain personal data only as long as necessary. When determining the relevant retention periods for your personal data, we will take into account factors including:
- Our contractual obligations and rights in relation to the information involved;
- Legal obligations under applicable law;
- Our legitimate interests (e.g., to protect our business against potential legal claims);
- Guidelines issued by relevant data protection authorities.
Typically, we retain data for 3 years, unless regulatory requirements dictate otherwise. Once no longer needed, data is securely deleted or anonymized. You can request information about the retention period applicable to you by contacting us at hello@bilixe.com.
10. Your Data Protection Rights
You have the following rights under applicable data protection laws:
| Right | Description |
| Right to access | You have the right to obtain confirmation that your personal data is processed and to obtain a copy of your personal data. |
| Right to rectification | You have the right to ask us to rectify data you think is inaccurate. You also have the right to ask us to complete data you think is incomplete. |
| Right to erasure | You have the right to ask us to delete your personal data in certain circumstances. |
| Right to restriction of processing | You have the right to ask us to restrict the processing of your personal data in certain circumstances but we need to verify whether we have overriding legitimate grounds to use it. |
| Right to object to processing | You have the right to object to processing if we are able to process your data based on our legitimate interests. Please note that in some cases, we may demonstrate that we have legitimate grounds to process your data which override your rights and freedoms. |
| Right to data portability | You have the right to ask that we transfer the information you gave us from one organization to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. |
| Right to withdraw consent | When we rely on consent to process your personal data, you have the right to withdraw your consent at any time. |
| Right to complain | You can lodge a complaint about the way we process your personal data with the relevant data protection authority, particularly in the country where you habitually reside, work, or believe an infringement has occurred. We ask that you contact us at hello@bilixe.com in the first instance to allow us the opportunity to address your concerns. |
You are not required to pay any charge for exercising your data protection rights. We have one month to respond to you. Please contact us at hello@bilixe.com if you wish to exercise your data protection rights. We may need to request specific information from you to confirm your identity before complying with your request.
11. Automated Decision-Making
Automated decision-making takes place when an electronic system uses personal data to make a decision without human involvement. We do not use automated decision-making which produces legal effects concerning you or similarly significantly affects you.
Nevertheless, under the applicable data protection laws, you have the right to not be subject to a decision based solely on automated processing, without human involvement, that has a legal effect or significantly affects you. This right allows you to request the involvement of one of our employees or representatives in the decision-making process.
12. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. All changes will be posted on this page. Significant updates will be communicated accordingly. We encourage you to review this Privacy Notice regularly.
13. Contact Information
If you have any questions about this Privacy Notice or our data practices, contact us at hello@bilixe.com.